• You may request cancellation within 24 hours of placing the order if it has not entered packing or shipped
• During peak launches/promotions, processing may begin sooner—please submit requests as early as possible

• Log in to your account and open "My Orders"
• Select the order and click "Cancel Order"
• Provide a brief reason (optional) and submit; we will email confirmation if approved

If you cannot access your account, email us with your order number and registered contact info.

If cancellation is requested after packing/dispatch, please accept delivery and initiate a return under our Refund & Exchange Policy (hygiene and sealing rules apply).

• Prior to packing, we may be able to edit address, remove/add items, or change quantities
• Once packing starts, edits may be limited

• Customized supports/braces, cut‑to‑fit components, or regulated medicines
• Final‑sale/clearance items
• Free gifts/samples and gift‑with‑purchase bundles (individual components)

If we ship an incorrect or defective item, contact us within 48 hours with photos; we will arrange replacement or refund.

We may update this policy to reflect operational or legal changes; the latest version will be posted on our website.