We aim to make returns simple while protecting product safety and hygiene.

• Unopened, sealed products may be returned within 14 days of delivery
• Packaging/seals/safety tabs must be intact; boxes/labels undamaged
• Opened or used items are not eligible due to hygiene and safety regulations, except for verified defects/wrong items
• Final‑sale/clearance, customized supports/braces, and perishable/temperature‑sensitive items are not eligible unless defective

• Opened first‑aid supplies, personal‑care/incontinence items, respiratory interfaces, pill organizers after use
• Items with tampered seals or missing parts/gifts; free gifts/samples

• Submit a request in your account within the window
• Pack securely with all components, manuals, and documentation
• Use a tracked method and retain proof of postage

Report within 48 hours with photos of the parcel and contents; we will arrange replacement/reshipment or refund as appropriate.

• Quality check: typically 3–5 business days after arrival
• Refund to original payment method: typically 5–7 business days after approval (bank posting times may vary)
• Shipping fees are non‑refundable unless due to our error; store credit available upon request

• Customer is responsible for return shipping unless the item is damaged/incorrect
• Use tracked/insured shipping; loss/damage in transit may affect eligibility