Receiving your items safely and on time is essential. This policy explains processing, packaging, shipping options, and tracking.

• Processing time: 24–48 business hours after payment authorization
• Peak events (launches, holidays, promotions) may extend processing; we will notify of delays
• Ensure address and contact details are accurate to avoid delays/returns

• Shock‑absorbing cushioning for devices, braces, and glass components
• Leak‑prevention for liquids; outer cartons for fragile items
• Temperature considerations for heat‑sensitive or perishable supplies; routing may be adjusted during extremes

• Express: 1–2 business days
• Standard: 3–5 business days
• Economy: 5–8 business days

Final transit time depends on destination, carrier capacity, and customs.

• Certain medicines or pressurized/regulated goods may require specific carriers, age verification, or documentation
• Transit availability varies by destination; eligible options are shown at checkout

• Shipping confirmation email with tracking details after dispatch
• Tracking typically activates within 12–24 hours after carrier scan
• Optional SMS/email updates if subscribed

• Duties, taxes, and import fees are the customer's responsibility unless stated otherwise
• Some products/ingredients may be restricted—verify local regulations before ordering
• Typical transit: 7–14 business days; customs inspections may extend timelines

• Keep packaging until items are confirmed correct and undamaged
• If damage occurs, photograph the parcel and contents; contact the carrier within 48 hours and then contact us
• Address errors, failed delivery attempts, or refusal may incur reship fees